Frequently Asked Questions
Have a question you need to be answered before making your kratom purchase?
Check out our FAQ section below for many frequently asked questions from customers just like you!
Check out our FAQ section below for many frequently asked questions from customers just like you!
I didn't receive a tracking # but you said you emailed me one... What's What's going on?
Once your order is updated to shipped, we do email a shipping confirmation that includes your tracking number. Most of the time if you did not receive the order or shipping confirmation please be sure to check your SPAM folder. Once you find the email, remember to mark the email as not spam or from a safe sender, then add colinsoutheastbotanicals@gmail.com to your email address book.
Do you offer a satisfaction guarantee?
Yep, we sure do! Just return the portion of kratom that you’re not satisfied with and we will be happy to exchange it for something else or give you a refund for the amount you have returned. Please note that we do require a trackable form of return shipping to ensure that your return package gets delivered to us. Please contact us first for an RA# and more information before you return your product.
Do you offer same-day shipping?
Have a Different Question?
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